Each participant will leave the results-driven program feeling empowered, inspired, and armed with strategic tools to create immediate shifts in their individual key performance indicators, leadership protocols, and business development.

-    The 4 Business Quadrants - Having participants understand the 4 main business quadrants in the Salon and Spa Industry and how to choose what makes most sense for the individual.

-    The Brain - The breakdown of the subconscious and the conscious brain as well as how this breakdown affects us in our decisions that we make today. This chart helps explain why we do some of the things that we do and where we see triggers and how they affect us and the decisions that we make. Objective to shift leadership strengths.

-    The Figure 8 Model - A visual depiction of understanding how our emotions effect our way of thinking and where we need to work on maintaining our authenticity and strengths as a professional of service and leadership development.

-    Results Model - This chart allows all to understand why we get the results that we get and for each to understand how to become more aware to change this.

-   Level of Relationships Flipchart - Going over the level of relationships and how each of these effects each relationship in our life, our interactions with our clients, and even how we lead our team.  We will use this chart to have participants identify areas where their relationships are with their clients and how to responsibly grow the relationship of BRAND to client’s needs ethically and with integrity.

-   Numbers Breakdown - Identify the main Key Performance Indicators that participants measure while serving their guests. (Service, Retail, Retention, Pre-Book, Add-ons, Referrals) To extrapolate the story behind the numbers.  To get to the “WHY’ of results. To learn the direct relationship between numbers and self-confidence, self-concept, and inner drive.

-    Responsibility Flipchart - An important lesson on what drives accountability and what breaches accountability. A great model for personal and professional growth as well as a well-defined model to lead their team with. Understanding the ‘why’ to overall results will be determined by the ability to be educated, the willingness to learn, and to see the direct relation between results and accountability.